Hollow Eleven Hair Studio

Privacy Policy

Effective date: July 20, 2026

Hollow Eleven Hair Studio respects your privacy. This Privacy Policy explains the types of information we collect, how we use and share that information, how it is protected, and the choices available to you when you visit our website, request or receive salon services, provide a payment method, communicate with us, or receive appointment-related text messages.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

• Your name
• Your email address
• Your mobile telephone number
• Your requested service
• Your requested appointment date and time
• Appointment notes, hair history, or other information you submit
• Your communication and SMS consent preferences
• Records of appointment requests, confirmed appointments, scheduling changes, cancellations, no-shows, and communications
• Your agreement to our appointment, cancellation, no-show, payment, and card-on-file terms
• The date, time, method, and version of the terms or disclosures you accepted
• Limited payment-method information made available by our payment processor, such as the card brand, last four digits, expiration information, and payment-method status
• Payment-related identifiers and records, such as customer, payment-method, SetupIntent, Checkout Session, PaymentIntent, transaction, receipt, refund, and dispute identifiers

We may also receive limited technical information when you use our website or booking services, such as your browser type, device type, IP address, referring page, date and time of access, and general website activity. This information may be collected through our website host, booking tools, payment processor, or other service providers used to operate the website and provide our services.

2. How We Use Your Information

We may use the information we collect to:

• Review and respond to appointment requests
• Schedule, confirm, update, reschedule, or cancel appointments
• Send appointment confirmations, reminders, and scheduling updates
• Respond to scheduling questions and client inquiries
• Provide salon services and maintain client and service records
• Securely establish and maintain a payment method on file
• Process salon-service payments and authorized cancellation or no-show fees
• Document your acceptance of our appointment, payment, and communication terms
• Issue receipts, refunds, and transaction confirmations
• Respond to payment disputes and prevent fraudulent activity
• Operate, maintain, secure, and improve our website and services
• Comply with applicable legal, tax, accounting, and regulatory obligations
• Enforce our agreements and protect our rights and property

3. Appointment-Related Text Messages

Consent may be provided by checking a separate SMS-consent checkbox when submitting an online appointment request, by giving verbal consent when scheduling by telephone or in person, or by initiating a text-message conversation with Hollow Eleven Hair Studio when a direct response is reasonably expected. Consent is documented when required before automated or recurring appointment messages are sent.

After opting out, you may receive one final message confirming that your opt-out request has been processed. Opting out of text messages does not cancel an existing appointment, appointment request, balance, or payment authorization.

4. Mobile Information and SMS Consent

We do not sell, rent, or share your mobile telephone number, text-message opt-in information, or messaging consent with third parties or affiliates for their own marketing or promotional purposes.

Mobile information and SMS consent may be disclosed only to service providers that help us deliver, route, document, and manage appointment-related messaging, and only as reasonably necessary to provide those services. SMS consent is specific to Hollow Eleven Hair Studio and is not transferable to another business.

5. Service Providers

We may use trusted third-party service providers to operate parts of our business, including website hosting, appointment management, calendar services, email delivery, data storage, payment processing, fraud prevention, analytics, and text-message delivery.

These service providers may process personal information on our behalf only as reasonably necessary to provide their services, comply with legal requirements, maintain security, or prevent fraud. Their handling of information may also be governed by their own privacy policies, terms, and security practices.

6. Payments and Cards on File

Hollow Eleven Hair Studio uses Stripe as a third-party payment processor. When you enter credit or debit card information, the information is submitted directly to Stripe through Stripe's secure payment services.

Hollow Eleven Hair Studio does not receive or store your complete card number or card security code. Stripe may provide us with limited payment-method information, such as the card brand, last four digits, expiration information, billing details, and whether the payment method is available for future use.

When you agree to place a payment method on file, Stripe may save that payment method under a Stripe customer profile associated with your contact information. The saved payment method may be used for the purposes disclosed when your consent is collected, including payment for salon services and authorized cancellation or no-show fees.

Placing a card on file or submitting an appointment request does not, by itself, result in a charge. Any cancellation or no-show fee will be determined and processed in accordance with the appointment policies and payment authorization you accepted.

We may retain records showing that you agreed to save your payment method and authorized its permitted future use. These records may include your name, contact information, appointment information, acceptance date and time, policy version, technical information when available, and Stripe identifiers associated with the payment method or transaction.

Stripe processes payment information according to its own terms, privacy policy, security practices, and legal obligations. Removing a payment method from our active client records may not remove transaction or compliance records that Stripe or Hollow Eleven Hair Studio is required or permitted to retain.

7. Cookies and Website Analytics

Our website and its service providers may use cookies or similar technologies to operate the website, remember preferences, understand site usage, maintain security, and improve performance. You may be able to limit cookies through your browser settings, although some website or booking features may not function correctly as a result.

8. How We Share Information

We do not sell your personal information. We may disclose information in limited circumstances:

• To service providers that perform business functions on our behalf
• To payment processors, financial institutions, or fraud-prevention providers as necessary to process or evaluate a transaction
• When required by law, court order, subpoena, or governmental request
• To establish, exercise, or defend legal claims or respond to payment disputes
• To protect the rights, property, safety, or security of Hollow Eleven Hair Studio, our clients, service providers, or others
• In connection with a business reorganization, merger, sale, or transfer, subject to applicable privacy requirements

Regardless of the circumstances above, mobile telephone numbers, SMS opt-in information, and messaging consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, manage appointments and client records, process payments, document consent, comply with legal, tax, accounting, and payment-network obligations, resolve disputes, prevent fraud, and enforce our agreements.

Records associated with payment authorizations, cards on file, payments, refunds, cancellation fees, no-show fees, receipts, and disputes may be retained after an appointment or client relationship ends when reasonably necessary for these purposes.

Payment and transaction information retained by Stripe remains subject to Stripe's retention practices and applicable legal obligations.

10. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information. We also rely on service providers that maintain their own security controls for the information they process.

However, no method of transmission over the internet, electronic storage, or payment processing can be guaranteed to be completely secure. You should avoid sending complete payment-card information, passwords, or other highly sensitive information by ordinary email or text message.

11. Your Choices

You may contact us to request that we update or correct personal information you previously provided. You may also ask about the payment method associated with your client profile or request that a saved payment method be replaced or removed, subject to outstanding appointments, balances, transactions, disputes, and applicable record-retention requirements.

Removing a saved payment method does not cancel an appointment, eliminate an existing balance, reverse a previously authorized charge, or waive a cancellation or no-show fee that became due before the removal request.

You may stop receiving appointment-related text messages by replying STOP. You may still contact Hollow Eleven Hair Studio directly regarding appointments after opting out of automated text messages.

12. Children's Privacy

Our website and online appointment services are not directed toward children under 13. We do not knowingly collect personal information online from children under 13 without appropriate authorization.

13. External Links and Third-Party Services

Our website may contain links to, or integrations with, third-party websites and services. Hollow Eleven Hair Studio is not responsible for the independent privacy practices, security, availability, or content of those third parties.

14. Changes to This Policy

We may update this Privacy Policy when our practices, services, technology, or legal obligations change. The updated effective date will be displayed at the top of this page. Your continued use of our website or services after an update is subject to the revised policy to the extent permitted by law.

15. Contact Us

Questions about this Privacy Policy or your personal information may be directed to:

Related Terms and Policies

Please also review our Terms & Conditions and the studio policies displayed on our website.